✔ Shipping from €5.90 · Free from €69
✔ Original spare parts for Ibanez, TAMA, Ortega & more
✔ 1-month return policy
✔ Secure payment with Klarna, PayPal & credit card

⚠️ Note: Due to a current logistics change, there may be occasional delays. We ask for your understanding.

Händlerbund Käufersiegel Cancel contract

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Frequently Asked Questions

What payment options are available?

In the AFW Shop, you can pay securely by credit card (Visa, Mastercard), PayPal, Klarna (invoice & installment purchase), Apple Pay, Google Pay, and other common payment methods.

Payment processing is handled via encrypted connections and established payment service providers.

How long do I have to return my order?

You can cancel your order within 1 month of receiving the goods.

You can find the exact conditions and information on the cancellation process in our cancellation policy.

How long does delivery take?

We usually ship your order within 1–3 business days of receiving payment. Delivery within Germany usually takes 2–5 business days.

Deliveries within the EU typically take 5–10 business days, depending on the destination country.

For individual items or special spare parts, delivery times may vary. The estimated delivery time will be transparently displayed to you at checkout.

How can I contact customer service with any questions?

If you have any questions about products or orders, you can contact us at any time via email or the contact form .