✔ Shipping from €4.90 · Free from €49
✔ Delivery in 1–3 business days
✔ Original spare parts for Ibanez, TAMA, Ortega & more
✔ 1 month return policy
✔ Secure payment with Klarna, PayPal & credit card

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Frequently Asked Questions

What payment options are available?

In the AFW Shop, you can pay securely by credit card (Visa, Mastercard), PayPal, Klarna (invoice & installment purchase), Apple Pay, Google Pay, and other common payment methods.

Payment processing is handled via encrypted connections and established payment service providers.

How long do I have to return my order?

You can cancel your order within 30 days of receiving the goods.

You can find the exact terms and conditions as well as information on the cancellation process in our cancellation policy.

How long does delivery take?

Most orders are delivered within 1–3 business days within Germany.

Deliveries within the EU usually take a few additional business days, depending on the destination country.

For individual items or special spare parts, the delivery time may vary slightly. The estimated delivery time will be transparently displayed to you at checkout.

How can I contact customer service with any questions?

If you have any questions about products or orders, you can contact us at any time via email or the contact form .